As per the Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. However, you can choose a refund or exchange if an item/s has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If you receive your order damaged or are unhappy with your purchase, please notify us within 72 hours of receiving your item together with the reason/issue and we will be happy to discuss your options for an exchange or store credit.

In the event that your item/s need to be returned to Breezygirl Coach B; shipping costs are to be covered by the customer. To be eligible for an exchange/store credit (following the terms and conditions) the goods must be returned in original condition. Once the goods are returned, and the goods have been inspected – you will receive an exchange/store credit. All exchanges incur an additional shipping fee.

Breezygirl Coach B takes no responsibility for any damage or loss in transit when a customer sends a product back for return/exchange. Please ensure the goods have been properly packaged with sufficient protection for safe return through transit.

In the event that you have cancelled your order and a refund is due, an administration fee will be incurred at 10 percent of the total of the original transaction.